Voice Surveillance Deep Dive Report

Monitoring voice data has long been a challenge for surveillance teams, and the shift to hybrid and remote working operations caused by the pandemic has only accelerated this challenge. With more employees working out of their homes, how can financial services firms balance the regulatory demands with legal concerns, like privacy and employment laws, while building a culture of trust among employees?

This was the topic of discussion at 1LoD’s 2021 Deep Dive forum on voice surveillance. Attendees represented financial institutions, technology firms, and regulators from around the world. Speakers featured regulators, technology experts, and voice surveillance professionals, including ACA Group’s Eddie Cogan, Partner and Head of eComms Surveillance (formerly Catelas).